February 15, 2018
Kathleen Keating, RN, MSN, CPNP, CNS/DD
Victoria Schultz, MS, RN, ANP
Date & Time: Thursday, February 15, 2018 from 9:00AM - 1:00PM
How to Attend: Live, In-Person (in Albany, NY) & via GotoWebinar
3.75 Contact Hours - Pending Approval: This training has been submitted for approval to provide 3.75 contact hours through the Northeast Multi-State Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation
ABOUT THE TRAINING:
Telephone triage / management has become an important dimension of ID/DD residential care systems. Increased numbers of individuals with ID/DD who have complex healthcare needs now live in community settings.
The Registered Nurse (RN) is often at the residence for relatively brief periods of time. Illness and injuries occur when there is no RN physically present to directly assess the person and intervene. At those times, telephone triage becomes a critical link in the care chain.
It is essential that nurses who are responsible for triaging medical/health issue calls from unlicensed assistive personnel have the skills and knowledge to do so safely. Unfortunately it is a skill that is rarely taught in the RNs basic education.
This training, taking place on Thursday, February 15 from 9:00AM-1:00PM, is intended to provide RNs with the tools necessary to assess a situation over the phone, and to provide direction to direct care staff. Register Today!
By completion of this course, the learner will be able to:
1. Define telephone triage (TT)
- Generic definition of TT
- Essential component parts of the definition
- Purpose of TT in general
- Purpose/role of TT in IDD settings
- Research supporting the role of TT
2. Define the requirements for staff who perform TT
- URAC requirements for staff
- Difference between national “standards” vs.m legal requirements
3. Discuss the role of protocols in TT
- TT protocols
- Role of protocols in the TT process
- Value of protocols in the process of TT
- Various TT protocols/formats available
4. Explain decision making in the TT arena
- Process of decision making in conditions of uncertainty
- How to collect pertinent information
- Types of decision making in TT
- How to use information to select appropriate protocols
5. Categorize the types of telephone triage
- TT categories (emergent, urgent, non-urgent)
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